soccer-spikes.co.nz is committed to providing "next level" customer service that goes beyond the expectations of our customers. The information below outlines our online store policies. The quick links menu to the right can be used to skip down the page to the specific information you are looking for. We also have a forum-style FAQ's page that provides detailed information in a question and answer type format.
Most orders are processed the next business day and shipped Monday-Friday from our headquarters in San Diego, California via the shipping method you selected. Team orders and items which require customization will ship once they have gone through production. Please refer to the product page of the item you purchased for more details on the estimated time needed for customization.
Shipping rates are calculated based on the weight of the items in your order and the destination they are being shipped to. US Postal Service shipping is available on most orders under 10 lbs., but excludes team orders which must be shipped via FedEx.
Available shipping methods and estimated delivery times are below:
The map to the right shows estimated Standard Shipping delivery times from our headquarters in San Diego, CA.
Free in-store pickup is also available at each of our 4 Southern California locations. When using in-store pickup, you will receive a call from the selected store when your order has arrived and is ready for pickup.
If something in your order is on backorder, it will be noted in the product details and on your order confirmation. You will receive periodic emails updating you on the status of those items until they are delivered to you.
Customized/Team items can take between 3-4 weeks to complete. The time it takes to process your order depends on product availability and our outside vendor's turn-around time, regardless of chosen shipping method.
soccer-spikes.co.nz has partnered with trusted third-party company, GlobalShopex to fulfill orders for our international customers. Customers using international shipping should shop as usual and then click the International Checkout button in the shopping cart before proceeding to checkout.
The items will automatically be transferred to the GlobalShopex cart where customers may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process the payment and guarantee delivery. Once the order is completed, all inquiries should be directed to GlobalShopex at firstname.lastname@example.org.
Antigua And Barbuda
Bosnia And Herzegovina
British Indian Ocean Territory
Holy See (Vatican City State)
Papua New Guinea
Saint Kitts And Nevis
Saint Pierre And Miquelon
Saint Vincent & The Grenadines
Turks And Caicos Islands
United Arab Emirates
Virgin Islands, British
Virgin Islands, U.S.
To make a return of an item purchased at soccer-spikes.co.nz, please request a return authorization from our customer service team. You can submit a return request through your account at soccer-spikes.co.nz by clicking the ‘Return Authorization Request’ tab in your account dashboard. Or, contact our customer service team by phone or email to request authorization of your return. Please refer to our return policy below before submitting a return request.
Items purchased at soccer-spikes.co.nz may be returned under the following conditions:
For authorized returns, we credit the order’s original source of payment. The credit amount is equal to the amount paid for the item(s) returned. We do not refund shipping and handling fees. We do not offer exchanges. For orders that involve long lead times before shipping, such as pre-orders or team orders, qualifying items may be returned within 30 days of the ship date. We do not price-match for purchases made prior to a promotion or sale. We do not honor promotions or sale prices after they have expired or ended.
ATTENTION! All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the original footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from soccer-spikes.co.nz, including items with manufacturer defects.
A defective product is defined as a damaged product that is unfit for its intended purpose due to manufacturing or design flaw. All of us at soccer-spikes.co.nz play soccer just like you and know the normal wear and tear of soccer equipment. Based on our experience, a truly defective product will show signs of being faulty within the first 90 days of use. For that reason we only accept defective returns within that period.
Defective products can be returned to soccer-spikes.co.nz up to 90 days from purchase only after approval from our customer service team. Please contact customer service for defective return approval. The following credit will be issued for items deemed defective :
0-45 days = 100% of purchase price
46-90 days = 50% of purchase price
After 90 Days = No credit
Examples of DEFECTS:
Examples of NON-DEFECTS:
ATTENTION! All defective clearance or sale items must be processed directly through manufacturer.
All sale/clearance items are included in our 30 day return policy. As long as the item is in "new, unused and resaleable condition", it can be returned for a refund within 30 days. All defective clearance or sale items must be processed directly through the manufacturer.
soccer-spikes.co.nz does not offer exchanges. Instead, please return your old merchandise and place a new order.
To make a purchase on soccer-spikes.co.nz, add products to your shopping cart using the Add to Cart button on each product page. When you are ready to checkout, click the cart icon in the top right and then click the View Your Cart button to be taken to your shopping cart. Double check that you have all the items you need and click Proceed to Checkout. During checkout you will specify your billing address, shipping addres and method of payment. We ship all domestic orders from our warehouse in San Diego and ship all International orders through our partner Global Shopex.
When your order is submitted online, you will receive a confirmation email sent to the email address you specified on the order. It is extremely important to provide a valid email address when creating or editing your soccer-spikes.co.nz account, as all communication regarding your order will be by email.
You may check the status of your order or update any account information using the My Account link at the top right.
ATTENTION! Updating your shipping address in your account will NOT update an order that has already been placed.
We accept Visa & Mastercard credit cards, as well as debit cards which bear the Visa or Mastercard logo. American Express is not accepted.
We often run online promotions which utilize a coupon code to receive the discount. While coupon aggregator websites often show a long list of coupon codes available for soccer-spikes.co.nz, the only genuine and valid codes available are listed on our coupons page.
For orders made from within the United States, sales tax will be applied to all orders shipped to a California address.